If we want to learn from foreign experience, the " three guarantees " of automobiles do not necessarily have to be, but in terms of protecting consumers, the United States, Japan, the European Union and other countries have strict laws and regulations to resolve disputes between consumers and auto manufacturers.

USA: Unconditional refund for repairs more than four times

Lemon is a kind of sour and astringent fruit. When consumers buy a problem car, it is like eating a lemon, sour and unbearable, so it is difficult for them to swallow. Therefore, the Americans buy a lot of problems, repair and repair. The bad car is called the "lemon car," and the rules for the protection of consumers' rights are called the "Lemon Law." The "Lemon Law" is a general term for the legal provisions that protect the rights of auto consumers in each US state. The specific regulations of the states are not the same. In California, for example, the vehicle had insufficient fatal quality problems 180 days after the new car was purchased or the mileage was 18,000 miles. Consumers could not solve the problem if they had not been able to solve the problem after more than four repairs at the original factory or dealership. A person may request an unconditional refund or replacement of a new product by an automobile company. An auto company may not refuse it.

EU: No "Three Guarantees" but two years warranty period

The EU has no similar "three guarantees" bill for automotive products. The current application in the European Union is mainly the “Directive on Certain Aspects of Sales of Consumer Goods and Their Guarantees”. According to this provision, product sellers must provide consumers with goods that meet the sales contract, and the mandatory minimum quality guarantee period is two years. If the product is inconsistent with the vendor’s promise, or if the seller has not fully performed the contract, the seller is responsible for the replacement, repair, price reduction, or compensation for consumer losses. In order to enjoy the rights conferred by this provision, consumers must inform the seller of the product within two months from the date of the problem.

Japan: Without "Three Guarantees", the Association can quickly resolve disputes

In Japan, there is no policy similar to the "three guarantees" of automobiles. The maintenance and replacement after the sale of automobiles is determined by enterprises based on market competition. However, in order to solve the automobile complaints issue, the Japan Automobile Industry Association (JAMA), which is composed of major automobile manufacturers in Japan, has set up a dispute management agency called "Automobile Product Responsibility Consulting Center."

Mature foreign recall system

The United States began recalling defective cars as early as 1966. To date, the United States has recalled more than 200 million vehicles and more than 24 million tires. Almost all car manufacturers in the world have experienced recall cases in the United States. Japan started implementing the car recall system in 1969. The European Union established various regulations for the vehicle recall system in accordance with the 92/59/EEC regulations promulgated by the European Union in the 1990s.

Reporter observation

Looking at developed countries such as the United States, Europe, and Japan, there are currently no formal mandatory "Three Guarantees" policies and regulations for automobiles. But in essence, they have solved this problem well with other regulations that protect the types of consumer rights. In recent years, regardless of any car brand, if it is found that there are defects or failures in Europe and the United States and it is not recalled in a timely manner, it will face strong pressure from the government and consumers, and even the defendant will go to court and pay a huge sum of money and brand image. cost. Individual companies even suffered severe injuries and lost their lives.

From this we can see that only by facing sufficient deterrence will the company really attach importance to the quality of products and the rights and interests of consumers, so as to fundamentally protect the legitimate rights and interests of car consumers.

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