Why Your Garage Door Went ‘Off the Rails’

Despite its size and weight, the system that operates your garage door is surprisingly simple. It's designed to roll up and down instead of swinging open like a regular door, which makes it more efficient for limited space.

The door is made up of hinged panels that move along tracks, supported by rollers and balanced by a spring system. This setup allows smooth operation with minimal effort. But while the system may be simple, every part plays a critical role—when one component fails, the whole system can stop working.

One of the most common issues homeowners face is when the rollers come off the track. This can happen due to a variety of reasons, and understanding them can help you spot potential problems before they escalate.

Why Your Rollers Might Come Off Their Tracks

If the rollers that guide your garage door aren’t functioning properly, the entire system can fail. Here are the top reasons why this might happen:

1. The Roller Tracks Go Out of Alignment

Over time, the constant movement of the door can cause the tracks to shift or become misaligned. If they’re not properly aligned, the rollers can easily pop out, especially if the tracks were installed incorrectly in the first place.

2. A Lift Cable Stretched or Broke

The lift cables are essential for transferring the tension from the spring to the door. If one of these cables stretches or breaks, the door may not open evenly, putting extra pressure on the other components and potentially causing the rollers to fall off the track.

3. A Roller Wears Out

With frequent use, the rollers can wear down over time. When a roller fails, the remaining ones have to work harder, which can lead to imbalance and eventual misalignment of the tracks. This can ultimately result in the door coming off the rails.

While knowing the cause of the issue won't fix it on its own, it can help you take preventive measures. If your garage door is acting up, don’t hesitate to call a professional. At Whitby Garage Doors, we specialize in quick and reliable repairs. Contact us today and get your door back on track!