As an outstanding representative of the national brand, Kunlun Lubricant has always adhered to the concept of “cultivating and repairing for generations”. In order to facilitate the “car ownership” of the majority of owners, Kunlun has continued to expand the depth of its channels in recent years and has in-depth deployment of the Kunlun Rapid Oil Change Center. Business centers and major communities provide car owners with “professional, convenient, and personalized” services.

Professional and Reliable: Comprehensive and Reliable Value Experience

When I came to the Kunlun Rapid Oil Change Center, the first thing I felt was professionalism.

According to the introduction of the horse station manager of Beijing Qingboyuan Kunlun rapid oil change shop, the quick oil change center can not only perform simple maintenance such as daily maintenance and cleaning, but also has six major categories of maintenance and service items in the store: rapid oil change and filter change. Equipment and spare parts, tire repair and replacement, transmission and other parts of the free cleaning, car wax and other car care products sales. As a value-added service, the operation flow in the store clearly stipulates that 21 items of free testing such as brake system, lighting, tire pressure, various lubricant fluids, cooling water, and battery fluid must be in accordance with the regulations before maintenance is performed for the customer.

Ms. Liao Guoqin, general manager of China National Petroleum Corporation, said: "Providing professional and reliable after-sales services is a strategy for our customers, and it is also a responsibility." It is understood that the Kunlun Rapid Oil Change Center is an after-sales service project of China National Petroleum Lubricants Corporation. Their architectural design and maintenance project settings are all completed in accordance with the unified standards formulated by China National Petroleum Corporation. In terms of brand awareness and professionalism in maintenance, it has an absolute advantage over roadside maintenance plants, and it is superior to 4S shops in terms of maintenance costs and convenience.

Convenient and efficient: fast, easy time-saving experience

One of the key features of the quick oil change center is "fast."

The first standard for the location selection of the Kunlun rapid oil change center is the “near-service principle”. The decentralized and in-depth layout enables the rapid oil change center to be found in both the bustling commercial areas and the densely populated large communities.

According to the horse station chief, the Kunlun Rapid Oil Change Center did not have the cumbersome process of the 4S shop, and no reservations were required. Nor was the source of the accessories like the roadside maintenance shop mixed. More importantly, from the time of vehicle inspection to service completion, the entire process is generally only about 30 minutes. Compared to the 1 to 2 hours used by the 4S shop, the owners do not have to spend too much patience and do not have to deal with complex processes. The troubles brought by the time can be changed to the nearest quick oil change center for oil change or other maintenance services. The whole process is short and easy. This also enables the Kunlun quick oil change center to have “easy to find, less flow, and good service”. Natural advantages.

Personalized service: exclusive experience with peer-to-peer service

In the interview, the reporter also learned that, in response to the needs of different customers, the Kunlun Rapid Oil Change Center will provide customers with peer-to-peer personalized services, and such in-depth and continual service has also made many owners become Kunlun oil change centers. loyal customers.

“The store has set up a dedicated customer service representative to negotiate with customers on maintenance projects, time, prices, and responsible for customer maintenance file management.” According to Mr. Ma, the Kunlun quick oil change center will not only create a dedicated maintenance file for each customer, but also provide a fixed service consultant for each customer, thus avoiding the unfamiliar car condition and the maintenance cycle. Improper or duplicate services bring unnecessary economic losses to customers.

In the future, Kunlun will not only use more channels and methods to practice “professional, convenient, and personalized” services, but will also proceed from the needs of the majority of car owners and build more value-added services for car owners and friends. Provide an extraordinary consumer experience.

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